Shipping policy
Effective: October 2, 2026 · Policy ID: RG-SP-2026.10
At a glance
- Free standard shipping on every U.S. order
- In-stock tools ship in 1–2 business days
- Tools marked "Ships from distributor" ship in 3–7 business days
- Tracking number by email on every order
- Orders over $500 ship insured with signature confirmation
1. Where we ship
We ship to all 50 U.S. states, Washington D.C., Puerto Rico, and APO/FPO/DPO military addresses. For shipments outside the United States, email us the part numbers and destination for a quote (see Section 9).
2. Processing time
| Product status on the page | Ships within |
|---|---|
| In stock | 1–2 business days |
| Ships from distributor | 3–7 business days |
| Backordered / special order | Date shown on the product page and confirmed by email |
Business days are Monday–Friday, excluding U.S. federal holidays. Orders placed after 2:00 PM ET begin processing the next business day. Before shipping, every tool is checked against the part number on your order.
3. Shipping methods and delivery times
| Method | Cost | Transit time after shipment |
|---|---|---|
| Standard Ground | Free | 3–6 business days |
| Expedited | Shown at checkout | 2–3 business days |
| 2-Day / Overnight | Shown at checkout | 1–2 business days |
Transit times are carrier estimates and are not guaranteed. Alaska, Hawaii, Puerto Rico and military addresses may take longer. Expedited options may not be available for items shipped from a distributor.
4. Carriers and tracking
We ship with UPS, FedEx or USPS, choosing the best service for your address. You receive a tracking number by email when your order ships. Tracking may take up to 24 hours to update.
5. Multiple items and split shipments
If your order contains items with different availability, we may ship them separately at no extra cost. Each shipment has its own tracking number.
6. Backorders and delays
If an item becomes unavailable after you order, we email you the new expected ship date within 1 business day. You may wait, choose a different tool, or cancel that item for a full refund.
7. Address accuracy
- Please check your shipping address at checkout. Contact us within 2 hours of ordering if you need to change it
- If a parcel is returned to us because of an incorrect or incomplete address, we will reship it once you confirm the address. Reshipping costs may apply
- Shipments to P.O. Boxes are sent by USPS only
8. Lost, stolen or damaged parcels
- Damaged in transit: email photos of the box and tool within 7 days of delivery. We file the carrier claim and send a replacement, without waiting for the claim to be settled
- Not delivered: if tracking has not updated for 5 business days, contact us and we will open a trace with the carrier
- Marked delivered but not received: check with neighbours, building reception and your mailroom, then contact us within 7 days. Orders over $500 ship with signature confirmation to reduce this risk
9. International orders
International shipments are quoted case by case. Import duties, taxes and brokerage fees are the responsibility of the recipient. Some tools may be subject to export regulations, and we may decline shipments where required by law.
10. Business and quantity orders
For production lines and purchase orders, email part numbers, quantities and your ship-to address to admin@ruthgear.com. We can ship on your carrier account on request.
11. Contact
RuthGear · 401 Ocean Ave, Suite 201A, Melbourne Beach, FL 32951
Mon–Fri, 9:00 AM – 5:00 PM ET · admin@ruthgear.com
The RuthGear Crimp-Right Promise
Every tool we ship is checked against the part number on your order before it leaves our hands. If something isn't right, tell us — we'll make it right.
The RuthGear Team
— The RuthGear Team · Melbourne Beach, Florida