Refund policy

Effective: October 2, 2026 · Policy ID: RG-RP-2026.10

At a glance

  • 30 days to return a new, unused tool for a full refund of the item price
  • Wrong tool for your terminal? Tell us before you crimp and we exchange it. You pay only any price difference
  • Defective or damaged on arrival? We replace or refund it in full, including all shipping
  • No restocking fees on unused, complete returns
  • Refunds go back to your original payment method within 5–7 business days after inspection

1. Who this policy covers

This policy applies to all products purchased directly from ruthgear.com and shipped to an address in the United States. Products purchased from other sellers or marketplaces must be returned to that seller.

2. Returns for a refund (change of mind)

You may return a product within 30 calendar days of the delivery date shown by the carrier if all of the following are true:

  • The tool is new and unused. It has not been used to crimp, and the dies, locator and ratchet show no wear or marks
  • It is complete: locator assembly, positioner, die set, manual, accessories and original packaging are all included
  • The manufacturer's part number label or marking on the tool is intact and readable
  • You have a Return Authorization (RA) number from us (see Section 7)

Why we're strict about "unused": a crimp tool that has been cycled on terminals may be out of calibration for the next customer, and we cannot resell it as new.

3. Wrong tool? Our exchange guarantee

Crimp tools are matched to one terminal family and wire range, and ordering the wrong one is easy. If you discover the tool does not match your terminal:

  1. Stop before crimping. Do not use the tool on your terminals
  2. Email us your order number and the terminal part number you are using
  3. We confirm the correct tool, send you an RA number, and ship the correct tool as soon as the original is on its way back

You pay only the difference in price, if any. If the correct tool costs less, we refund the difference. Exchanges must be requested within 30 days of delivery.

Tool-Match Promise: If you asked us to confirm compatibility before ordering and we recommended the wrong tool, we pay all shipping both ways and exchange it, even if it has been used for test crimps.

4. Defective, damaged or incorrect items

Situation Report within What we do
Arrived damaged in transit 7 days of delivery Replace or full refund including shipping; we file the carrier claim
Wrong item shipped (part number differs from your order) 30 days of delivery Ship the correct item and a prepaid return label at no cost
Defective on arrival (ratchet, die or locator does not work as specified) 30 days of delivery Replace or full refund including shipping
Fails after 30 days in normal use Within manufacturer's warranty See our Warranty & Guarantees page; we manage the claim with the manufacturer for you

Please include clear photos of the tool, the dies and the part-number marking, and of the shipping box if damaged.

5. Items that cannot be returned

  • Tools that have been used to crimp, or that show die, locator or ratchet wear (except under Sections 3 and 4)
  • Tools returned without major components (locator, positioner, die set) or with the part-number marking removed
  • Opened bags or reels of terminals, contacts or consumables
  • Special-order, custom-configured or non-stock items marked "Non-returnable" on the product page and in your order confirmation
  • Gift cards

6. Order cancellations

  • Orders can be cancelled free of charge until they ship. Email us as soon as possible with your order number
  • Once an order has shipped, it is treated as a return under this policy
  • Backordered items can be cancelled for a full refund at any time before they ship

7. How to return or exchange

  1. Email admin@ruthgear.com with your order number, the tool part number, whether you want a refund or exchange, and the reason
  2. Within 1–2 business days we reply with your RA number and return address
  3. Pack the tool securely in its original packaging, inside a shipping box. Write the RA number on the outside of the box
  4. Ship within 14 days of receiving your RA number, using a trackable service. Keep your tracking number

Returns sent without an RA number, or to a different address, may be delayed or refused.

8. Return shipping costs

  • Our error (damaged, defective, wrong item shipped, or wrong recommendation under our Tool-Match Promise): we provide a prepaid label
  • Change of mind or wrong tool ordered: you pay return shipping. Original free shipping is not deducted from your refund

9. Refunds

  • We inspect returns within 2 business days of arrival and email you the result
  • Approved refunds are issued to the original payment method within 5–7 business days. Your bank may take a few extra days to post it
  • Returns that do not meet Section 2 may be sent back to you at your cost, or refunded partially with your agreement
  • If you have not received an approved refund after 10 business days, check with your bank, then contact us

10. Business and quantity orders

Orders placed on a quote or purchase order follow this policy unless the quote states different terms.

11. Contact

RuthGear · 401 Ocean Ave, Suite 201A, Melbourne Beach, FL 32951
Mon–Fri, 9:00 AM – 5:00 PM ET · admin@ruthgear.com

The RuthGear Crimp-Right Promise
Every tool we ship is checked against the part number on your order before it leaves our hands. If something isn't right, tell us — we'll make it right.

The RuthGear Team

— The RuthGear Team · Melbourne Beach, Florida