Welcome to the RuthGear.com FAQ page. Here you'll find clear answers to the most common questions about ordering authentic Keurig coffee makers, K-Cup pods, shipping, returns, and more.

If you can't find the answer you're looking for, feel free to contact us at support@ruthgear.com.

Ordering & Payment

How do I place an order?

It's simple! Browse our selection of Keurig products, add items to your cart, and proceed to checkout. We accept all major credit cards, PayPal, and other secure payment methods. Once your payment is confirmed, you'll receive an order confirmation email right away.

Can I modify or cancel my order after placing it?

We process orders quickly. If you need to make changes or cancel, please contact us at support@ruthgear.com as soon as possible. We'll do our best to accommodate your request, but we cannot guarantee changes once the order has been sent to our fulfillment team.

Is it safe to enter my payment information on your website?

Yes, absolutely. RuthGear uses Shopify’s secure payment gateway with SSL encryption. We never store your full credit card details on our servers.

Do you offer discounts for bulk or business orders?

Yes! We provide special pricing for offices, restaurants, cafes, and businesses ordering in larger quantities. Please email support@ruthgear.com for a custom quote.

Will I receive an order confirmation?

Yes. You will receive an order confirmation email immediately after purchase. If you don’t see it, please check your spam or junk folder.

Products & Authenticity

Are your Keurig products authentic?

Yes, 100% authentic. All Keurig coffee makers and K-Cup pods sold on RuthGear are sourced directly from licensed wholesale distributors. Every product is factory-sealed and genuine. We do not sell counterfeits or gray-market items.

Is RuthGear an authorized Keurig dealer?

RuthGear is an independent retailer, not an official authorized Keurig dealer. We purchase genuine Keurig products through licensed wholesale channels and resell them — a common and fully legal practice. The products you receive are identical to those sold at major retailers.

Do your products come with a manufacturer’s warranty?

Keurig coffee makers include the standard manufacturer’s warranty from Keurig. K-Cup pods are consumable items and are not covered by warranty. If you experience any issues, please contact us first — we’re here to help.

Why are your prices lower than on the official Keurig website?

We source our products through wholesale distributors, allowing us to offer more competitive pricing while maintaining full authenticity. You get the same genuine Keurig products at better prices.

Are the K-Cup pods fresh?

Yes. All K-Cup pods are factory-sealed with a typical shelf life of 12–24 months. We rotate our inventory regularly to ensure maximum freshness.

Do you sell variety packs?

Yes! We offer a wide selection of K-Cup variety packs so you can enjoy multiple flavors in one convenient order.

Shipping

How long does shipping take?

Orders are processed within 1–2 business days. Estimated delivery times after processing:

• Standard Shipping: 5–7 business days

Do you offer free shipping?

Yes! We offer FREE Standard Shipping on all orders over $50.

Which carriers do you use?

We ship via UPS, FedEx, and USPS, depending on your location and the shipping method selected at checkout.

Do you ship internationally?

Currently, we only ship within the United States (all 50 states). International shipping may be available in the future.

How do I track my order?

Once your order ships, you’ll receive a shipping confirmation email with a tracking number. You can track your package in real time on the carrier’s website.

What if my package says “Delivered” but I haven’t received it?

Please check around your property, with neighbors, or your building management first. Then contact the carrier using your tracking number. If the issue remains unresolved, email us at support@ruthgear.com and we’ll assist you.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for unopened, factory-sealed items in original condition. Opened K-Cup pods cannot be returned for hygiene and safety reasons.

How do I start a return?

Email support@ruthgear.com with your order number and reason for return. We’ll issue a Return Merchandise Authorization (RMA) number and return instructions within 1–2 business days.

Who pays for return shipping?

• If the return is due to our error (wrong item or defective product), we cover the return shipping.

• For change of mind returns, the customer is responsible for return shipping costs.

How long does it take to get my refund?

Once we receive and inspect your return, approved refunds are processed within 5–7 business days back to your original payment method.

My order arrived damaged. What should I do?

We’re sorry to hear that! Please contact us at support@ruthgear.com within 7 days of delivery and include clear photos of the damaged item and packaging. We’ll arrange a replacement or full refund at no cost to you.

Can I exchange a product instead of returning it?

Yes, we can process an exchange for an item of equal or lesser value (subject to availability). Please contact us at support@ruthgear.com to arrange an exchange.

Account & Website

Do I need an account to place an order?

No, you can check out as a guest. However, creating an account allows you to track orders, view order history, and check out faster in the future.

How do I reset my password?

On the login page, click “Forgot your password?” and enter your email address. A reset link will be sent to you shortly.

Contact & Support

How can I contact RuthGear?

You can reach us by:

• Email: support@ruthgear.com

• Mailing Address: 401 Ocean Ave, Suite 201A, Melbourne Beach, FL 32951

• Business Hours: Monday – Friday, 9:00 AM – 5:00 PM ET

How quickly do you respond to emails?

We aim to reply to all inquiries within 1–2 business days during business hours (Monday–Friday, 9:00 AM – 5:00 PM ET). Emails sent on weekends or holidays will be answered on the next business day.

I have a question that isn’t answered here. What should I do?

Simply email us at support@ruthgear.com — we’re happy to help with any questions or concerns!

Thank you for shopping at RuthGear!

We hope you enjoy your authentic Keurig experience.