Contact information
Effective: October 2, 2026 · Policy ID: RG-CI-2026.10
RuthGear is a small U.S. shop that sells genuine Molex and TE Connectivity / DEUTSCH crimp tools, matched to the exact connector series you build with. A real person answers every message. Here is how to reach us.
Business details
- Trade name: RuthGear
- Legal business name: [YOUR REGISTERED BUSINESS NAME]
- Business address: 401 Ocean Ave, Suite 201A, Melbourne Beach, FL 32951, United States
- Email: admin@ruthgear.com
- Website: ruthgear.com
Business hours
Monday to Friday, 9:00 AM to 5:00 PM Eastern Time, excluding U.S. federal holidays. We reply to emails within one business day, and usually sooner.
What to include in your message
- Order questions: your order number (for example, #1042) and the email used at checkout.
- "Which tool do I need?": the connector part number or series (for example, Micro-Fit 3.0, Mini-Fit Jr., DEUTSCH DT), plus the wire gauge (AWG) and insulation diameter if you know them.
- Returns or warranty: your order number, the tool part number, and a short description or photo of the issue.
- Business and bulk orders: company name, part numbers, quantities, and shipping ZIP code. We can quote multi-unit and repeat orders.
Returns address
Please do not send items to our business address without a Return Authorization (RA). Email us first and we will send you the correct return address and RA number. See our Return, Exchange & Refund Policy.
Related pages
Crimp Tool FAQs · Shipping Policy · Warranty & Guarantees · Privacy Policy · Terms of Service
The RuthGear Crimp-Right Promise
Every tool we ship is checked against the part number on your order before it leaves our hands. If something isn't right, tell us and we'll make it right.
The RuthGear Team
— The RuthGear Team · Melbourne Beach, Florida